Episode 5: Jim Woolsey on Knowing Your Customer
The President of Defense Acquisition University on the Balance Between Business Alignment and Customer Intimacy
Defense Acquisition University may be the most significant learning organization you’ve never heard of.
With more than 700 people serving a population of more than 160,000 employees, DAU is large. That size is matched by a big mission. DAU is the education arm of the U.S. Department of Defense’s acquisition function, providing a critical education resource for the people who buy the tools and supplies that support the men and women in uniform who protect the country.
When Jim Woolsey took on leadership of the organization in 2014, DAU was in a good place. Their work had received many awards for excellence, including a 2017 recognition as the no. 1 organization for learning and development on the prestigious Chief Learning Officer Learning Elite list. Despite that success Jim and the team at DAU set out to radically re-engineer how the organization trains and develops its people.
In this podcast recorded live in Houston at the Fall 2018 Chief Learning Officer Symposium, we talk to Jim about why DAU decided to change the way it operates, how to formulate an effective learning strategy and tips and ideas for keeping your organization focused on the things that matter.
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Chief Learning Officer: 2017 Learning Elite Issue